The everyday questions
Opening hours, check-in information and directions are natural starting points for an assistant built around your published guest information.
Your world, with RAVO.
Conversational AI for physical spacesA warm welcome.
A warm welcome.
A useful answer.
An AI assistant your customers can talk to.
In your hotel. With your information.
“Can I check out late on Sunday?”
A guest question, answered with your hotel’s information.
Your Wishlist×
Total: £30.99
Get wishlist QR code
Ceramide Body Lotion, Fragrance-Free, 400 ml£30.99×− 1 +
Your guest information gives the answer its context, including the need to confirm availability.
Plan for your setting
Keep people in the experience
Some questions are for the desk. Decide which ones the screen answers and which it leaves to your team, and the assistant says so.
Fit the setting
People ask differently in a busy lobby than at a desk. Where the screen sits, and which languages it speaks, changes what they ask it.
Your information, put to workThe answer starts
The answer starts
with what you know.
Your website. Your catalogue. Your documents. RAVO looks them up before it answers, so the conversation is built on your own information rather than on what a model happens to know.
Product information
Ceramide Body Lotion, fragrance-free
- Fragrance-free
- Ceramides
- Dry and sensitive skin
- £30.99
Information supplied by the business
A customer asks
“Recommend a fragrance-free moisturiser for sensitive, dry skin under £40.”
RAVO answersFor fragrance-free, sensitive skin that’s also dry, I recommend the Ceramide Body Lotion at £30.99, and the Rich Moisturising Cream for dry and sensitive skin at £26.99. Are you looking for a face moisturiser or a body lotion?
The shopper’s requirements meet relevant fields in the catalogue.
Guest information
Sunday departures
- Late checkout until 1 pm
- Subject to availability
- Reception confirms on arrival
Information supplied by the business
A customer asks
“Can I check out late on Sunday?”
RAVO answersLate checkout until 1 pm is available on Sundays, subject to availability. Reception can confirm it when you arrive.
The answer includes the policy and the condition the guest needs to know.
Station information
Bus connection / number 12
- Stand C
- East exit
- Turn left
- Follow signs for east-exit stands
Information supplied by the business
A customer asks
“Which exit for the number 12 bus?”
RAVO answersThe number 12 leaves from stand C, through the east exit and left. Follow the signs for the east exit to reach the bus stands.
The passenger receives directions from the station’s published information.
Visitor information
Castle access
- Courtyard / step-free
- Great hall / step-free
- Tower stairs / not step-free
Information supplied by the business
A customer asks
“Is the castle tour suitable for a pushchair?”
RAVO answersThe courtyard and great hall are step-free. The tower stairs are not. Pushchairs can be left at the gatehouse during the tower section.
The useful detail is the difference between the accessible areas and the stairs.
You choose the sources. Agree how they are maintained, and where the assistant should refer someone to your team.
Explore grounded answers ↗Data and privacy ↗Behind every useful conversationYour knowledge.
Your knowledge.
Your brand. Your locations.
Give each guest a useful answer in the context of their property.
For guest experience and property operations.
See how you shape the experience