Product information
Ceramide Body Lotion, fragrance-free
- Fragrance-free
- Ceramides
- Dry and sensitive skin
- £30.99
Information supplied by the business
Your information, put to workThe answer starts
The answer starts
with what you know.
Your website. Your catalogue. Your documents. RAVO looks them up before it answers, so the conversation is built on your own information rather than on what a model happens to know.
A customer asks
“Recommend a fragrance-free moisturiser for sensitive, dry skin under £40.”
RAVO answersFor fragrance-free, sensitive skin that’s also dry, I recommend the Ceramide Body Lotion at £30.99, and the Rich Moisturising Cream for dry and sensitive skin at £26.99. Are you looking for a face moisturiser or a body lotion?
The shopper’s requirements meet relevant fields in the catalogue.
Guest information
Sunday departures
- Late checkout until 1 pm
- Subject to availability
- Reception confirms on arrival
Information supplied by the business
A customer asks
“Can I check out late on Sunday?”
RAVO answersLate checkout until 1 pm is available on Sundays, subject to availability. Reception can confirm it when you arrive.
The answer includes the policy and the condition the guest needs to know.
Station information
Bus connection / number 12
- Stand C
- East exit
- Turn left
- Follow signs for east-exit stands
Information supplied by the business
A customer asks
“Which exit for the number 12 bus?”
RAVO answersThe number 12 leaves from stand C, through the east exit and left. Follow the signs for the east exit to reach the bus stands.
The passenger receives directions from the station’s published information.
Visitor information
Castle access
- Courtyard / step-free
- Great hall / step-free
- Tower stairs / not step-free
Information supplied by the business
A customer asks
“Is the castle tour suitable for a pushchair?”
RAVO answersThe courtyard and great hall are step-free. The tower stairs are not. Pushchairs can be left at the gatehouse during the tower section.
The useful detail is the difference between the accessible areas and the stairs.
You choose the sources. Agree how they are maintained, and where the assistant should refer someone to your team.
Explore your information in a demo ↗Data and privacy ↗For your connected catalogueThe product is shared.
The product is shared.
The connection is local.
Map the catalogue’s locations to your RAVO sites. Agree the fields and update process so the experience has the right business context.
Exterior Quick Dry Woodstain
- Product reference
- WOOD-EX-DARK
- Finish
- Dark oak
- Use
- Exterior wood
- Catalogue location
- Newcastle catalogue location
- Mapped RAVO site
- Newcastle store
- Local product information
- Woodcare, aisle 7
Same question: “Where can I find this?”
You can find exterior woodstain in aisle 7, in the woodcare section.
- Catalogue location
- Leeds catalogue location
- Mapped RAVO site
- Leeds store
- Local product information
- Garden care, aisle 4
Same question: “Where can I find this?”
You can find it in aisle 4, beside garden care.
Documents explain your business. Structured catalogue fields bring product and location detail. The connection is scoped to your systems.
Discuss your information sources ↗A closer look
Look up what is relevant
Products, documents, website content and store information can supply context for a question. Which sources are relevant depends on the question and the information connected to the assistant.
Explain using that context
The retrieved material informs the response. This gives answers a relationship to your business information rather than asking a model to know your catalogue unaided.
Make the limits part of the design
Grounding reduces reliance on general model knowledge; it is not a guarantee that every answer will be correct. A good deployment also defines what the assistant should not answer and when customers should speak to your team.
Keep the knowledge useful
Agree who owns source content, how it is updated and how representative questions are checked. Accurate source material is an essential part of a useful assistant.