Voice is processed to answer now.
It is not recorded, retained or stored. RAVO itself uses no camera; audience analytics through DisplayPulse is a separate product decision.
Momentary voice processingWhat RAVO keeps, and what it never does.
A screen that listens in a public place raises a fair question before anything else. Here is what RAVO records, what it does not, and where it all sits.
Different information has different treatment.
Transcripts without personal data remain while the account is active and are summarised after twelve months. Minimised analytics remain while the account is active. Your business controls the information supplied to the assistant.
EU data centre, operated to GDPR requirementsAsk for the written answer before go-live.
- Provider termsWhether customer data trains a model
- Account designHow customer accounts are separated
- Processing chainThe current sub-processor list
- Public settingThe applicable lawful basis
A data processing agreement exists and is supplied before deployment.
Example data guide: these preview statements follow the documented data treatment. Provider terms, account separation, sub-processors and lawful basis remain written pre-deployment questions rather than implied assurances.
What procurement asks
The questions, and where each one is answered.
- Your business is the data controller. RAVO processes the information on your behalf, under your instructions.
Who is the data controller?
- Transcripts are kept without personal data while your account is active, and summarised after twelve months. Minimised analytics remain while the account is active.
How long is anything kept?
- A data centre in the European Union, operated to GDPR requirements.
Where is it processed and stored?
- Voice is processed to answer in the moment. It is not recorded, retained or stored.
Is voice recorded?
- RAVO uses no camera. DisplayPulse audience analytics is a separate product and camera decision.
Is there a camera, and can it recognise faces?
- LamasaTech holds ISO 27001:2022 and ISO 9001:2015. These are company certifications, not a separate certification of the RAVO product.
Who holds the certifications?
- Provided in writing before deployment, with the provider terms behind it.
Is our data used to train a model?
- Provided in writing before deployment.
How is our account separated from other customers?
- Provided in writing before deployment.
Who are the sub-processors?
- Provided in writing before deployment, alongside the agreement.
What is the lawful basis for a screen in a public space?
- Yes. A data processing agreement is supplied before deployment. Ask for it at any point.
Can we see the data processing agreement?