Understand the words.
See the possibilities.
A plain-English guide to the ideas behind RAVO.
Conversational AI+
Software that lets people ask questions and interact in natural language, through speech or text.
Retrieval-Augmented Generation (RAG)+
An approach that retrieves relevant source information and supplies it as context when an AI system composes a response.
Grounding+
Connecting an answer to relevant source material. Grounding is a method, not a promise that every response is correct.
Master Agent+
RAVO’s specialist, sector-specific agent offering. Retail is the available Master Agent described in this website.
Conversation Engine+
The broader RAVO offering that uses a business’s documents, websites or catalogue to support conversations.
Agentic AI+
AI designed to work through tasks using tools or actions. The term alone does not establish which actions a particular product supports.
Hallucination+
An AI-generated statement that is unsupported or incorrect. Relevant source material and clear task boundaries help manage this risk.