Go beyond the first answer.
A recommendation is the beginning. Open the product, see the information behind it, and work out what fits.
Product detail, in the conversation.PlatformA shopper asks,
A shopper asks,
and the products appear.
A specialist retail focus for product conversations, helping shoppers turn a question into a more informed next step. We call this the Retail Master Agent.
Example session written from a sample skincare catalogue.
For retail / From a question to something usefulAn answer is only
An answer is only
the beginning.
Make it your shortlist.
Keep the products that interest you together. The conversation becomes a useful list, with the item and quantity visible.
One selected product. One clear next step.Take your list with you.
Scan the QR code on the screen and the list moves to the shopper’s own phone — the products they chose, and the conversation behind them.
The conversation can continue beyond the screen.
Your Wishlist×
Total: £30.99
Get wishlist QR code
Ceramide Body Lotion, Fragrance-Free, 400 ml£30.99×− 1 +RAVOSession history
Recommend a fragrance-free moisturiser for sensitive, dry skin under £40.
For fragrance-free, sensitive skin that’s also dry, I recommend the Ceramide Body Lotion at £30.99,
My Wishlist1 item saved
Ceramide Body Lotion, Fragrance-Free, 400 mlOwn brand / £30.99 / Qty 1
01 / Explore
Go beyond the first answer.
A recommendation is the beginning. Open the product, see the information behind it, and work out what fits.
Product detail, in the conversation.Product detail
The same product, with more to explore.
A little direction.
A more relevant conversation.
Give the retail assistant guidance for selected product areas and locations. Keep the customer’s question at the centre.
Business guidanceIllustrative configuration
- Product area
- Exterior woodcare
- Location
- Newcastle store
- Instruction window
- Seasonal range introduction
The intent
Help the shopper compare finishes. Ask which surface they are treating before narrowing the choice.
Your team sets the guidance and the locations it applies to.
“Which stain should I use for outdoor wood?”
RAVO
These quick-dry woodstains are for exterior wood. Are you treating a fence or garden furniture?
Relevant product areaExterior woodcare
Find the right finish for the job.
The guidance is relevant to the product question.
“Where is the paint counter?”
RAVO
The paint counter is at the back of the ground floor, beside the mixing desk.
Ground
floor
floor
Store informationPaint counter
Beside the mixing desk.
A location question gets the location information it needs.
Explore this with a category from your range and a question your customers ask.
Plan a retail demonstration ↗Designed around the shopper
Start with the need
Customers describe what they are looking for in their own words, and RAVO finds matching items in your connected catalogue.
Make the options understandable
Bring product information into the conversation, so shoppers can explore specifications and compare suitable options instead of navigating a catalogue alone.
Connect the answer to the store
Where your connected data supports it, include store-specific price, availability and aisle information. Agree the data sources and update process as part of your deployment.
Retail is the specialist today
Retail is the sector-specific offering. Other environments answer from their own documents and pages instead; they are not separate specialist agents.