Terms and Conditions of www.ravo.ai

Welcome to Ravo AI ("Ravo AI", "we", "our", or "us").

These Terms and Conditions govern your access to and use of the Ravo AI website, demonstrations, content, products, software, AI voice assistants, and related services (collectively, the "Services").

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, you must not use our Services.

1. Eligibility

You must be at least 18 years old and have the legal authority to enter into a binding agreement to use our Services.

If you use our Services on behalf of a company or organization, you represent that you have authority to bind that organization to these Terms.

2. Services

Ravo AI provides AI-powered voice and conversational technologies that may include:

  • AI voice assistants
  • Digital sales advisors
  • Product experts
  • Customer service assistants
  • Interactive kiosk experiences
  • Conversational AI solutions
  • Custom AI deployments
  • Website and display-based AI experiences

We reserve the right to modify, suspend, or discontinue any part of the Services at any time.

3. Acceptable Use

You agree not to:

  • Use the Services for unlawful purposes
  • Interfere with or disrupt our systems
  • Attempt to gain unauthorized access to our Services
  • Reverse engineer, copy, modify, or reproduce our technology
  • Upload malicious code or harmful content
  • Use the Services to violate privacy or intellectual property rights
  • Misrepresent AI-generated content as human-generated where disclosure is legally required

4. AI-Generated Content

Ravo AI uses artificial intelligence technologies to generate responses, recommendations, and information.

You acknowledge that:

  • AI-generated content may contain inaccuracies
  • Responses should not be considered professional, legal, financial, or medical advice
  • Human review may be required before relying on AI-generated outputs
  • We do not guarantee the completeness, accuracy, or suitability of AI-generated content

5. Voice Interactions and Recordings

Where applicable, interactions with Ravo AI assistants may involve:

  • Voice input
  • Speech recognition
  • Audio processing
  • Conversation transcripts
  • Interaction analytics

By interacting with our AI solutions, you consent to the processing of such information in accordance with our Privacy Policy.

Customers deploying Ravo AI solutions are responsible for obtaining any legally required user notices or consents regarding recordings or AI interactions.

6. Intellectual Property

All rights, title, and interest in the Services remain the exclusive property of Ravo AI and its licensors.

This includes:

  • Software
  • AI models
  • Algorithms
  • User interfaces
  • Logos
  • Trademarks
  • Website content
  • Documentation

Nothing in these Terms transfers ownership rights to you.

You may not reproduce, distribute, modify, or create derivative works without prior written permission.

7. Customer Data

You retain ownership of any data, content, information, audio recordings, or materials you provide.

You grant Ravo AI a limited license to:

  • Process such data
  • Deliver the Services
  • Improve system performance
  • Maintain security and reliability

Where legally permitted, anonymized and aggregated information may be used for analytics and service improvement.

8. Third-Party Services

Our Services may integrate with third-party providers, including:

  • Cloud platforms
  • Analytics providers
  • CRM systems
  • Voice processing providers
  • AI technology partners

We are not responsible for the content, availability, or practices of third-party services.

9. Confidentiality

Any non-public information disclosed between parties shall be treated as confidential and shall not be disclosed except as required by law or with written permission.

10. Disclaimer of Warranties

The Services are provided on an "as is" and "as available" basis.

To the maximum extent permitted by law, Ravo AI disclaims all warranties, including:

  • Merchantability
  • Fitness for a particular purpose
  • Non-infringement
  • Continuous availability
  • Accuracy of outputs

We do not guarantee uninterrupted or error-free operation.

11. Limitation of Liability

To the fullest extent permitted by law, Ravo AI shall not be liable for:

  • Indirect damages
  • Consequential damages
  • Loss of profits
  • Loss of revenue
  • Loss of data
  • Business interruption

Our total liability shall not exceed the amount paid by you to Ravo AI during the twelve (12) months preceding the claim.

12. Indemnification

You agree to defend, indemnify, and hold harmless Ravo AI and its officers, employees, affiliates, and partners from any claims, damages, liabilities, costs, or expenses arising from:

  • Your use of the Services
  • Your violation of these Terms
  • Your violation of applicable laws
  • Your misuse of AI-generated outputs

13. Privacy

Your use of the Services is subject to our Privacy Policy.

By using the Services, you consent to the collection and processing of information as described in the Privacy Policy.

14. Changes to These Terms

We may update these Terms from time to time.

Updated versions will be published on this page with a revised effective date.

Continued use of the Services constitutes acceptance of the updated Terms.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales.

Any dispute arising under these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.